Responsible Gaming at 36kbd

Our Commitment to Player Safety

36kbd is committed to fostering a safe, fair and responsible gambling environment for all players in Bangladesh. We believe that gaming should be a source of entertainment — something you enjoy in your leisure time, within a budget you can comfortably afford, and never as a way to earn money or escape problems.

We understand that for a small number of people, gambling can stop being fun and become a genuine problem. Problem gambling can affect anyone regardless of age, income or background. 36kbd takes this seriously. We have built a comprehensive suite of player protection tools directly into the platform so that every player has the resources they need to stay in control of their gambling activity.

This page outlines the specific tools available to you, the warning signs of problem gambling to watch out for, practical tips for keeping your gaming healthy, and how to reach our support team if you need help. Please read it carefully — it could make a real difference.

Player Protection Tools

36kbd gives every registered player direct access to the following responsible gaming tools through their account settings or by contacting our support team at [email protected]. These tools are available free of charge and can be activated at any time.

How to Access These Tools

All responsible gaming tools on 36kbd are accessible through your account settings after you log in. Navigate to the "Responsible Gaming" section of your account dashboard to find deposit limit controls, session reminder settings and time-out options. Changes to limits and time-outs applied through the dashboard take effect immediately for reductions and after a 24-hour cooling-off period for increases.

If you prefer to request any responsible gaming tool by email, contact our support team at [email protected]. Our team responds 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). All responsible gaming requests are treated as high priority and actioned without delay.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Being aware of the warning signs — in yourself or in someone close to you — is the first step toward getting help. The following are common indicators that gambling may be becoming harmful:

• Spending more money on gambling than you planned or can afford, and finding it hard to stop once you start.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Gambling with money that was set aside for essential expenses such as rent, food, bills or education.
• Feeling anxious, irritable or depressed when not gambling, or when trying to cut down.
• Lying to family members, friends or colleagues about how much time or money you spend gambling.
• Borrowing money, selling possessions or taking out loans to fund gambling activity.
• Neglecting work, family responsibilities or personal health because of the time spent gambling.

Tips for Keeping Your Gaming Healthy

The following practical guidelines will help you enjoy 36kbd responsibly and keep gambling in its proper place as a form of entertainment:

Set a Budget Before You Play

Decide in advance how much money you are willing to spend for that session and treat it as the cost of entertainment — like going to the cinema or a restaurant. Only gamble with money you can afford to lose. Never use funds reserved for rent, utility bills, groceries, school fees or family expenses. Using 36kbd's deposit limit feature is the most reliable way to enforce your own budget.

Take Regular Breaks

Long uninterrupted gaming sessions can cloud your judgement and lead to decisions you would not make with a clear head. Set a time limit for each session and stick to it. Step away from the screen regularly — even a short walk around Dhaka's parks or a cup of tea can reset your perspective. Use 36kbd's session reminder feature to receive automatic alerts when you have been playing for a defined period.

Never Chase Your Losses

One of the most common and damaging patterns in problem gambling is chasing losses — continuing to bet in an attempt to recover money already lost. Accept that losses are a normal part of gambling and that no amount of additional betting is guaranteed to reverse them. If you have reached your session budget and lost it, close the app and do something else. The money spent was the cost of the entertainment, nothing more.

Keep Gambling and Real Life Separate

Gambling should complement your life, not consume it. Prioritise your work, studies, family time and personal wellbeing above your gaming activity. If you find yourself thinking about gambling when you should be focused on other things — during work hours, family meals or prayer time — it may be a sign that gambling is taking too large a share of your mental energy. A short time-out can help restore balance.

Age Verification and Underage Protection

36kbd operates on a strict adults-only basis. The minimum age to register, deposit and play on 36kbd is 21 years. This is a firm requirement, not a guideline. Every new player must complete 36kbd's KYC process and provide government-issued identity documentation confirming they are aged 21 or above before any withdrawal is processed. Accounts found to belong to players under 21 will be immediately closed and any balance held will be dealt with in accordance with 36kbd's Terms and Conditions.

If you share a device with younger family members at home — whether in Dhaka, Chittagong, Sylhet or anywhere else in Bangladesh — we strongly encourage you to use device-level parental controls and to keep your 36kbd login credentials private. Do not allow anyone under 21 to access your account under any circumstances.

Protecting Friends and Family

Problem gambling affects not only the individual but also their family, friends and wider community. If you are concerned about a friend or family member's gambling behaviour, the most important thing you can do is encourage an honest, non-judgmental conversation. Let them know that help is available and that they do not need to face the problem alone.

If the person in question holds a 36kbd account, you or they can contact our support team to discuss what responsible gaming tools or account restrictions may be appropriate. Our team handles all such conversations with complete confidentiality and without judgment. We are here to help — not to penalise.

Get Help — Contact Our Support Team

If you feel that gambling is becoming a problem for you — or if you simply want to discuss your options or activate any of the tools described on this page — please reach out to the 36kbd support team. There is no wrong reason to get in touch. Whether you want to set a deposit limit, request a time-out, or discuss self-exclusion, our team will respond promptly, confidentially and without judgment.

You can also reach us through the live chat feature inside your 36kbd account. All responsible gaming communications are handled by a dedicated team trained in player welfare and treated with the strictest confidentiality.